Professional Standards
Soundswell services are registered, safe and quality assured

By listing our professional standards, clients can be confident that Soundswell therapists working in your setting are fit for purpose.
Mandatory Requirements
Speech & Language Therapists are providers of healthcare. They are registered with the Health and Care Professions Council (HCPC) and are bound by standards of proficiency and a code of conduct.
https://www.hcpc-uk.org/resources/standards/standards-of-proficiency-speech-and-
language-therapists/
Soundswell therapists have enhanced DBS certification and are subject to the normal safeguarding checks that schools carry out for anyone working with young people. This is reinforced by section 18 of the Childcare Act 2006
Our Quality & Safety Assurance
- Activity is underpinned by Soundswell policies and guidelines:
1. Information Security
2. Risk identification, Assessment, Management and Incident Reporting
3. Safeguarding
Any request to read the company policies and guidelines can be made to the directors.
- Directors regularly check that HCPC and DBS registrations are current
- Therapists are fully insured via membership of the Royal College of Speech & Language Therapists (RCSLT), the professional body for speech and language therapists in the UK www.rcslt.org
- Record-keeping is subject to annual audit
- Information is gathered, processed, shared, stored and deleted according to strict guidelines. Information security lead officers are Diana McQueen & Jo Gregory
- General Data Protection Regulation (GDPR) compliant (for details visit www.ico.org.uk)
Data protection lead officers are Diana McQueen and Jo Gregory
COMPLAINTS PROCEDURE 2024
If you are dissatisfied with the service you receive, our complaints procedure can be found by clicking the link above




We encourage our schools and settings to make the most of the service we provide, but there is no 'take it or leave it' mentality.
We have a menu of options and we love the challenge of developing new approaches too.





REQUEST A CALLBACK
If you are a mainstream or specialist provision, nursery, school, college or a SEND department
Contact us for a no obligation chat about your needs and how we could help
Please note:
Unfortunately, we are unable to take referrals from parents or carers for individual children or adults. If you are looking for help for a family member, try: www.helpwithtalking.com or here info@thespeechtherapypractice.com