By listing our professional standards, clients can be confident that Soundswell therapists working in your setting are fit for purpose.

Mandatory Requirements 

Speech & Language Therapists are providers of healthcare. They are registered with the Health and Care Professions Council (HCPC) and are bound by standards of proficiency and a code of conduct.

https://www.hcpc-uk.org/resources/standards/standards-of-proficiency-speech-and-
language-therapists/

Soundswell therapists have enhanced DBS certification and are subject to the normal safeguarding checks that schools carry out for anyone working with young people. This is reinforced by section 18 of the Childcare Act 2006

www.legislation.gov.uk

Our Quality & Safety Assurance

• Activity is underpinned by Soundswell policies and guidelines:

1. Information Security
2. Risk identification, Assessment, Management and Incident           Reporting
3. Safeguarding

Any request to read the company policies and guidelines can be made to the directors.

• Directors regularly check that HCPC and DBS registrations are current
• Therapists are fully insured via membership of the Royal College of Speech & Language Therapists (RCSLT), the professional body for speech and language therapists in the UK  www.rcslt.org
• Record-keeping is subject to annual audit
• Information is gathered, processed, shared, stored and deleted according to strict guidelines.  Information security lead officers are Diana McQueen & Jo Gregory
• General Data Protection Regulation (GDPR) compliant (for details visit www.ico.org.uk)

 Data protection lead officers are Diana McQueen and Jo Gregory

COMPLAINTS PROCEDURE 2024

If you are dissatisfied with the service you receive, our complaints procedure can be found by clicking the link above

Team Update 5.1 Consent [ reviewed Feb 2025]

If you would like to know more about our process for gaining consent, please click the link above or contact us for further details